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Privacy Policy

A clear look at what we collect, why we need it, and the choices you have.

Effective October 5, 2026

1. What this policy covers

This policy explains how Simple Connect handles information from this website, demo bookings, calls, texts, emails, and business talks. It does not cover a customer’s own privacy policy or a site we do not control.

2. Information we collect

We may collect information you give us, such as:

  • Your name, phone number, and email address.
  • Your company name, website, industry, and service interest.
  • Your chosen meeting date and time.
  • Notes you share about your business or the help you want.
  • Your choices about calls, texts, email, and marketing.

Our hosting and security tools may also receive basic log data, such as an IP address, browser type, device type, pages opened, and the time of a visit.

3. Why we use it

We use this information to:

  • Book, confirm, change, and prepare for your appointment.
  • Reply to questions and show you a website or service demo.
  • Run, protect, fix, and improve our website and services.
  • Keep records of the permissions you gave us.
  • Send offers only when the law allows it and you have not opted out.
  • Meet legal, safety, tax, and record-keeping duties.

4. Who may receive it

We may give the smallest needed amount of information to companies that help us host the site, store business records, run calendars, send email or text messages, process payments, prevent abuse, or provide support. They may use it only to do that work for us or as the law allows. We may also share information when required by law, to protect people or our services, or as part of a business sale or change.

5. We do not sell personal data

Simple Connect does not sell your personal data. We do not use the information from a demo booking for targeted ads. If this changes, we will update this policy and provide any notice or choice the law requires.

6. Facebook and Instagram connections

A Simple Connect business customer may choose to connect a Facebook Page and a linked professional Instagram account. When they do, we receive the account and Page identifiers, names, granted permissions, access tokens, and the messages or comments that Meta sends to the connected business. If the customer uses social publishing, we also process the post text, captions, links, images, publishing status, and provider identifiers needed to publish to the selected Facebook Page or Instagram account. We may also store the sender’s platform identifier and display name, message or comment text, timestamps, draft replies or posts, and the customer’s approval or delivery record.

We use this information only to show the connected business its Facebook and Instagram conversations, prepare replies and posts for a person to review, deliver an approved reply or publish an approved post, maintain the connection, prevent duplicate delivery, provide support, and protect the service. Simple Connect does not automatically send a social reply or publish a post without human approval. We do not sell this information or use it for advertising.

Access tokens are encrypted and assigned to the business that connected them. A customer can disconnect Meta from its Simple Connect portal. A Meta user may also remove the connection in Meta or request deletion through our Data Deletion page. Disconnecting or completing a valid Meta deletion request removes the stored Meta credential and associated social conversation data, except for a limited record we must keep for security, legal, or deletion-confirmation purposes.

7. Google account and connected-service data

A Simple Connect business customer may choose to connect Google Calendar or Google Business Profile. Depending on the features used, we access the connected Google account email address, OAuth tokens, calendar identifiers and busy-time blocks, appointment event information and Google event identifiers, Business Profile account and location identifiers and listing details, and reviews such as the reviewer display name, rating, comment, timestamps, and existing or approved replies.

We use this Google user data only to connect the account; check availability and prevent double-booking; create, update, or delete requested appointment events; sync the customer’s Business Profile locations and reviews; prepare a draft review reply; publish a reply only after the customer approves it; maintain the connection; provide requested support; prevent abuse; and protect the service.

OAuth tokens are stored encrypted. We disclose Google user data only to Google to perform authorized API actions; the connected business’s authorized users; hosting, storage, security, and support providers acting under our instructions; OpenRouter and the selected model provider, only when the Business Profile feature prepares a draft reply from a review; and government authorities or other parties when required by law or necessary for security.

We do not transfer or disclose Google user data for purposes other than providing or improving these user-facing features, security, legal compliance, or a merger, acquisition, or sale of assets after obtaining the user’s explicit prior consent. We do not sell Google user data, share it for advertising, use it to determine creditworthiness or for lending, or use it to train a general-purpose or non-personalized AI model.

The use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Only authorized personnel may access Google user data when needed to provide support requested by the user, investigate security or abuse, comply with law, or work with aggregated and anonymized data for internal operations.

Customers can disconnect either Google connection in Simple Connect or revoke access in their Google Account. Disconnecting removes the stored OAuth credential and stops future access. Other Google-derived records are retained only as long as reasonably needed for the feature, support, security, legal, or business records. A customer may request deletion by emailing info@simpleconnect2.com or calling (210) 899-0756. After a verified request, we delete associated Google-derived data unless we must keep limited records for security, legal, or deletion-confirmation purposes.

SC Money, checkout and QuickBooks data

SC Money connects Simple Connect’s own QuickBooks company to Simple Connect OS Finance. Buyers do not connect their own QuickBooks accounts through the checkout. An authorized Simple Connect operator provides the connection. We store the company identifier and name, OAuth access and refresh tokens, token expiry and synchronization timestamps needed to maintain that connection.

Checkout buyers provide a name, business name, email address, package and billing choice. We store invoice lines and amounts, a checkout reference used to prevent duplicates, the QuickBooks invoice identifier and hosted payment link, and invoice delivery and reconciliation status. We use these records to prepare a requested service invoice, request delivery, obtain its hosted payment page, update Finance, investigate uncertain operations, maintain the authorized connection and prevent duplicate invoices or email requests.

We share relevant customer and invoice details with Intuit for these functions. Authorized Simple Connect personnel may access records for billing, reconciliation, support and security. Hosting, storage, backup and security providers support the service under our instructions. Payment card and bank-account credentials are entered on the Intuit-hosted payment page rather than our checkout. The checkout invoice operations do not call an AI model. Connection credentials stay on the server and are not returned to the browser in the connection-status response.

Disconnection prevents new normal API operations through the connection and removes its access and refresh tokens from the active connection record. Requests already in progress may still complete at the provider. Previously created invoices remain in QuickBooks. Existing Finance records may be retained for billing, reconciliation, support, security, legal obligations and business records; disconnection does not immediately erase historical backups. Request correction or deletion at info@simpleconnect2.com or (210) 899-0756. We verify the request and explain any records we must retain.

8. How long we keep it

We keep information only as long as we reasonably need it for the reason it was collected, for support and business records, or to meet the law. The time can differ based on the record. We may keep a limited opt-out record so we do not contact you again by mistake.

9. Your choices and privacy rights

You may ask whether we have your personal data. You may also ask for a copy, correction, or deletion. You may opt out of marketing, targeted ads, a sale of personal data, or certain profiling. We will not treat you unfairly for making a privacy request.

Email info@simpleconnect2.com or call (210) 899-0756. Tell us what you want and how we can verify it is you. If we deny a request, you may appeal by emailing the same address with “Privacy Appeal” in the subject. You may also contact the Texas Attorney General.

10. Calls, texts, and email

Appointment messages are used to handle a request you made. Marketing permission is separate and optional. You can reply STOP to a text, use an unsubscribe link in a marketing email, email us, or call us to change your choice. Please read our Consent Notice for more details.

11. Security

We use reasonable steps to protect personal data. No website, network, or storage system can promise perfect security. Please do not send passwords, payment card numbers, medical facts, or other sensitive information through a demo form.

12. Children

This site is for business users and is not meant for children under 13. We do not knowingly collect personal data from a child under 13 through this site. Contact us if you believe a child sent us information.

13. Changes and contact

We may update this policy when our services or the law change. We will post the new date on this page. Questions may be sent to info@simpleconnect2.com, Simple Connect, San Antonio, Texas.